Do you provide a warranty for your gears, and if so, how long is it?
Yes. PairGears provides a 6-month limited warranty for parts manufactured by PairGears. If a failure is confirmed to be caused by a manufacturing defect within the warranty period, we will arrange repair or replacement.
What’s covered
This warranty covers issues caused by manufacturing defects (e.g., confirmed nonconformance linked to production/heat treatment/manufacturing control), based on claim review and evidence.
What’s not covered
The warranty does not cover damage caused by misuse, incorrect installation/operation, unauthorized modification, or human error. Normal wear and damage after improper handling are also excluded.
How to file a warranty claim (steps)
1. Provide PO/part number/lot or batch info
2. Share photos/videos and a brief failure description (running conditions help)
3. Provide any available inspection data (if you have it)
4. We review and confirm the remedy (repair/replacement/return analysis)
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